Frequently Questioned Answers

At Anipet Shop, our focus is on providing products that support pet health and proactively prevent illnesses. Please understand that we do not offer advice on specific health concerns or individual complaints. If you have any worries about your pet’s well-being, we encourage you to promptly seek guidance from your local veterinarian.

We work directly with suppliers and negotiate bulk prices to offer competitive rates to our customers.

Yes, we prioritize the security of your shopping experience with robust encryption and data protection measures.

Most products on our site do not require a prescription for purchase.

For any additional inquiries, feel free to reach out to our customer support team for assistance.

The currency used on the site is the US dollar.

Delivery times vary based on your location and shipping method chosen, but typically range from 2-4 weeks.

To modify your order, please contact our customer service team with your order details

Our refund policy allows returns within 30 days of purchase. Please refer to our Returns page for more details.

The price on the website is final, with no additional fees.

We have two warehouses for shipping: one in Australia and one in Singapore. The warehouse we use depends on your location and the availability of stock.

Once your order is shipped, you’ll receive a tracking number via email to monitor its progress.

No additional fees are charged beyond the value of the product.

Yes, you’ll receive a tracking number once your order has been shipped.

We ship to most countries worldwide. However, there may be some exceptions due to logistical constraints or legal restrictions.

In the event of a lost or stolen order, please contact our customer support team for assistance.

Anipet Shop offers a wide range of products including Revolution, Bravecto, Simparica,…

We guarantee that all products sold by Anipet Shop are authentic.

We do offer generic alternatives for some high-cost items like Heartgard.

You can apply a discount code during checkout by entering it in the designated field before completing your purchase.

If a discount code doesn’t work, please double-check the code for accuracy and validity. If issues persist, contact our customer support team for assistance.

Some banks may charge a foreign transaction fee for purchases made outside your country of residence.

If your card is declined during checkout, ensure that the card details entered are correct, and contact your bank if issues persist.

Yes, we accept payments via PayPal for your convenience.

Yes, we are committed to keeping your personal details confidential and secure.

If you can’t find your past orders in your order history, please contact our customer support team for assistance.