Shipping & Returns

Shipping Information

1. Shipping Time:
We aim to dispatch your orders within 2-4 weeks from the moment your order is confirmed. This timeframe is an estimate and can be influenced by factors such as product availability and customs clearance time.

2. Shipping Locations:
Anipetshop proudly offers international shipping to the following destinations:

  • Belgium
  • Denmark
  • France
  • Germany
  • Guam
  • Hong Kong
  • Israel
  • Italy
  • Japan
  • Korea, Republic of
  • Netherlands
  • Portugal
  • Puerto Rico
  • Saudi Arabia
  • Slovakia
  • Sweden
  • Switzerland
  • United Arab Emirates
  • United Kingdom
  • United States

3. Shipping Charges:
We provide free shipping for all orders to our specified shipping destinations. There are no hidden fees; the price you see is the price you pay.

4. Order Confirmation:
After placing your order, you will receive an order confirmation email detailing your purchase. Please review this information for accuracy and contact us immediately if any discrepancies are found.

5. Tracking Your Shipment:
You will be provided with a tracking number once your order has been shipped. This number allows you to monitor the progress of your shipment. Please allow 24-48 hours for the tracking information to be updated.

6. Customs and Import Duties:
Anipetshop covers all customs and import duties for the countries we ship to. The price listed on our website is all-inclusive, ensuring no additional charges at checkout.

Returns & Exchanges

7. Return Policy:
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we accept returns within 30 days from the delivery date. Simply return the item to us following the guidelines below:

  • Order Cancellation: Orders cannot be cancelled once they have been dispatched. Our return policy will apply to items you wish to return.
  • Return Condition: Items must be returned in their original, unused condition, including all original packaging.
  • Product Handling: To ensure eligibility for a refund, do not use, assemble, or modify the product before returning.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us directly at service@anipetshop.com for assistance rather than returning the item.
  • Post-30 Day Returns: For items that become defective beyond the 30-day return window, contact us for assistance or refer to the manufacturer’s warranty for guidance.
  • Exchanges: For exchanges, please initiate a return for the original item and place a new order for the item you’d like instead.

8. Special Note for USA Customers:
If you’re returning an item from within the USA, please reach out to us at service@anipetshop.com for return instructions. We aim to simplify the return process for you, offering an easier solution than returning the item to its original shipping location.