Shipping & Returns

Shipping Information:

Shipping Time: Our standard shipping time is 2-4 weeks from the date of order confirmation. Please note that this time frame may vary based on factors such as product availability and customs clearance.

Shipping Locations:

We currently ship to the following countries:

  • Belgium
  • Canada
  • Denmark
  • France
  • Germany
  • Guam
  • Hong Kong
  • Israel
  • Italy
  • Japan
  • Korea, Republic of
  • Netherlands
  • Portugal
  • Puerto Rico
  • Saudi Arabia
  • Slovakia
  • Sweden
  • Switzerland
  • United Arab Emirates
  • United Kingdom
  • United States

Shipping Charges:

We are pleased to offer free shipping for all orders to the listed countries.

Order Confirmation:

After you place your order, you will receive an order confirmation email that includes the details of your purchase. Please review this information carefully and contact us immediately if you find any discrepancies.

Tracking Your Shipment:

Once your order is shipped, you will receive a tracking number. You can use this number to track the progress of your shipment. Please allow 24-48 hours for the tracking information to update.

Customs and Import Duties:

The price you see on the website is final; you do not have to pay any additional taxes or fees. We cover all customs and import duties for the listed countries, so the price you see is the price you pay at checkout.

Returns & Exchanges:

Return Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 30 days from the date of delivery. All you need to do is ship it back to us. To initiate a return, please follow these guidelines:

  1. Order Cancellation: Once your order has been shipped, it cannot be cancelled. If you wish to return an item, our return policy will apply.
  2. Return Condition: Please ensure that returns are in new, unused condition and come in the original packaging.
  3. Product Handling: Do not use, assemble, or modify the product before returning it; otherwise, a refund may not be possible.
  4. Damaged or Defective Items: If you receive a damaged or defective item, please contact us at service@anipetshop.com instead of returning the merchandise.
  5. Post-30 Day Returns: For items that become defective after the 30-day return period, please get in touch with us or refer to the manufacturer’s warranty policy for proper guidance.
  6. Exchanges: If you wish to exchange an item, please start by submitting a return and then place a new order online. All items must be invoiced to qualify for manufacturer warranty purposes.

**If you are a customer in the USA, please contact us via email at service@anipetshop.com. We will provide guidance on how to return the goods, making the process easier for you compared to sending them back to the original shipping location.