Frequently Questioned Answers

Frequently Questioned Answers

Company Information

Our main company location is Noosaville, Australia

Suit 113
90 Goodchap Street,
Noosaville, QLD 4566
Australia

Yes, all our items are authentic brand-name products. We take pride in ensuring their quality and authenticity.

 

Existing Order Questions

We accept PayPal, including American Express, Visa, MasterCard, and Discover cards.

We don’t charge sales tax

If your order hasn’t already been shipped, please send us an email or use the contact us form on our website and we’d be happy to assist with cancelling the order for you.

If your order has already been shipped it would be too late to cancel or change the order, you can however return the order to us for a full refund.

You can track your order using the tracking reference found on your shipment notification email through Canada Post or USPS.COM ( The tracking can only start once the package has arrived at the sorting facility in your country.)

Global Parcel Tracking:  Track24.net

Our products are imported from various countries, and most are export-labeled in metric weight. Despite the different labels, they are identical to the US-labeled product. They come in manufacturer-sealed packaging and are manufactured in the same location.

Return Policy

We offer an easy 30 day return policy on purchases and will refund your product total. All you need to do is ship it back to us.

Please note the following details about returns:

  • An order cannot be cancelled once it has shipped. If you decide to cancel after shipment, our return policy applies.
  • Returns must be in new condition and in the original packaging.
  • Please do not use or open a product before returning it or else we cannot refund your purchase.
  • If you received a damaged or defective item please email us and do not return the merchandise.
  • If you are looking to exchange an item simply submit a return and place a new order online. All items must be invoiced for manufacturer warranty purposes.

To return an order to us for a refund you can return it to the address on the enclosed packing slip.

Please include either a copy of the packing slip or your order number with the return to expedite the refund for you.

Alternatively, if the shipping envelope is not opened, you can instead refuse the order by marking it as refused/return to sender and handing it back to your postal service. Once done, please let us know via email so we can confirm the status on the tracking information and issue a refund for you at that time.

Shipping

Our orders are shipped from one of our warehouses located in Australia, Singapore, or Portugal, depending on product availability and your shipping destination.

We ship worldwide via DHL eCommerce with final delivery via your local postal service, such as USPS Australia Post or Canada Post

For standard shipping, the estimated shipping time is 2-4 weeks from the date your order is shipped for most locations.

External factors such as customs, public holidays and postal delays can impact the delivery time, there are also restrictions on some products which cannot be shipped to certain locations.

Please note that we don’t deliver on Saturdays and Sundays.

Standard shipping is always free and includes tracking and insurance where available.

Expedited Shipping : contact us – service@anipetshop.com