Frequently Asked Questions
Please read our FAQ before sending us a message.
Our orders are shipped from outside the US which helps us provide the best value possible.
Our pet medications and other pet products are sourced from multiple locations including Australia, Europe, South Africa and the United States.
All of our products are branded items and identical in composition to the US labelled product, they are also still made in the same location as the US labelled products, we do not stock any generic items.
Standard shipping is always free
We accept payment via PayPal (where you can also pay using your American Express, Visa, MasterCard and Discover card).
For standard shipping the estimated shipping time is 5-10 business days from when your order is shipped for most locations.
External factors such as customs, public holidays and postal delays can impact the delivery time, there are also restrictions on some products which cannot be shipped to certain locations.
Please note that we don’t ship on weekends and public holidays( Australia).
We ship worldwide via DHL eCommerce with final delivery via your local postal service, such as USPS or Canada Post
Send us an email