Frequently Asked Questions

Please read our FAQ before sending us a message.

Our orders are shipped from outside the US which helps us provide the best value possible.

Our pet medications and other pet products are sourced from multiple locations including Australia, Europe, South Africa and the United States.

All of our products are branded items and identical in composition to the US labelled product, they are also still made in the same location as the US labelled products, we do not stock any generic items.

We accept payment via PayPal (where you can also pay using your American Express, Visa, MasterCard  and Discover card).

The estimated shipping time for standard shipping is typically 2-4 weeks from the date of order shipment, applicable to most locations. However, please be aware that external factors such as customs processing, public holidays, and postal delays may affect the delivery timeframe. Moreover, certain products may have restrictions and cannot be shipped to specific locations.

Kindly note that we do not process shipments on weekends and public holidays in Australia.

We ship worldwide via DHL eCommerce with final delivery via your local postal service, such as USPS or Canada Post

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