Frequently Asked Questions

Please read our FAQ before sending us a message.

Our products are sourced from various locations, including Australia, Europe, South Africa, and the United States. They are identical in composition to the US-labeled products and are manufactured in the same locations as the US products. While the packaging may differ, our items are all branded, ensuring quality and safety. We do not stock any generic items.

We accept PayPal, which allows payment with American Express, Visa, MasterCard, and Discover cards.

Standard shipping usually takes 2-4 weeks from the order shipment date to most locations. Please keep in mind that factors like customs processing, public holidays, and postal delays may impact delivery times. Some products may have shipping restrictions to certain locations. Please note that we do not process shipments on weekends and Australian public holidays.

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