Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?

We accept payment via PayPal (where you can also pay using your American Express, Visa, MasterCard  and Discover card).

How long will delivery take?

For standard shipping the estimated shipping time is 5-10 business days from when your order is shipped for most locations.

External factors such as customs, public holidays and postal delays can impact the delivery time, there are also restrictions on some products which cannot be shipped to certain locations.

Please note that we don’t deliver on Saturdays and Sundays

How secure is shopping in the Online Shop? Is my data protected?

Among our top priorities is keeping your Personal Information secure. We use Secure Sockets Layer (SSL) technology, which provides the highest level of security currently available for secure transactions, to encrypt all of your Personal Information before it is transmitted to us. Encrypted information cannot be read or recorded as it travels over the Internet. You can tell you are sending information securely by the unbroken key icon or closed lock icon that should appear at the bottom of your internet browser’s window (depending on what browser you use). These icons will appear when you are placing an order on our Web site. In addition, you will see our site address shown as https:// indicating a secure server connection is being used.

Access to your Personal Information is also provided only to our employees and agents who have a need to know such information for the purpose of fulfilling your order and offering our high level of customer service. The computers that store your Personal Information are located in a separate facility which employs the latest in firewall and security technology.

What shipping services do we use?

We ship worldwide via DHL eCommerce with final delivery via your local postal service, such as USPS or Canada Post

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